Just because a chemist doesn't stock medication, and it doesn't give staff the right to be rude. Their not doctors they don't or wouldn't understand what that person is going through, be it physically or mentally. And when a staff member is rude they wouldn't understand how that person feels on the other end of a phone and they wouldn't understand what it's like when you skip doses. I would hope that Rowlands management team look at the problem of supply and demand, and I would hope they also review their waiting times to meet those demands.
And maybe give their staff some training when dealing with sick and vulnerable people on the phone. Patients should not have to miss medication at any time. Totally shameful.
Report review titled Unable to obtain prescribed medication as unsuitable. We are concerned to learn of your experience and that you may have been without medication for a number of days, we would like to discuss this with you and try to put this right.
Please can I ask that you contact the Patient Experience Team using the email or number provided here Complaints rowlandspharmacy. I agree with many reviews on here that the waiting time to collect repeats is way too long! At one time it was 48 hrs then it went to 4 days and now 7!!! Think I might start getting my repeat posted!! Report review titled Prescription waiting times way to long! Please be assured we value all patient feedback, thank you for taking the time to share this with us and allowing us an opportunity to put this right.
We are very sorry the service you received fell short of the service we expect however your feedback will be shared with the Regional Leader for this area to review your feedback with the branch as they will be concerned to learn of it and put in place actions to inform improvements in the future. So you cant even get the right pharmacy on this page, Since rowlands have taken over the chemist in Caernarfon, it has gone downhill, nothing to do with covid, Regular repeat prescription, oh come back we haven't sorted it yet, or we dont have enough stock, seem to be the normal, Staff except one are rude and useless, I think i will be joining the trend and move to boots for my prescription, which comes direct from surgery, I once watched a program undercover boss on rowlands, guess what they never learnt from it, The only ones that seem to get better service are the druggies getting there daily dose, Why did huw retire,.
Report review titled Time to move to boots as unsuitable. In your review I have noticed you have mentioned Caernarfon, Wales but has been placed under our branch based in Shrewsbury, England. Unfortunately the the site you have posted on displays English pharmacies only, this is why you were unable to locate the branch you were looking for.
Please be assured that we are very sorry to learn of your experience of this branch, our Patient Experience Team would like an opportunity to discuss this incident with you and reassure you, if you could please contact them on or via email on complaints rowlandspharmacy.
And other items missing. Will look at an alternative for the whole family. Report review titled Holloway Oxford- Service going downhill as unsuitable. However we have noticed your review is for our Pharmacy in Oxford, and you have placed it under our Pharmacy in Harlescott, Shrewsbury. We will be sure to pass along your feedback. Email: professionalrecruitment rowlandspharmacy. Do you have the desire and drive to meet professional standards and objectives as well as the business know how to drive your pharmacy into the future?
We believe in giving our Managers as much autonomy and responsibility for managing their pharmacy as possible. We recognise that responding to local needs is where you and your support team can really make a difference. Of course there is always the support of a professional and dedicated Head Office and Field Team to assist you.
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Cons too many. Yes There are 24 helpful reviews 24 No. Fue mi primer trabajo. Yes There are 5 helpful reviews 5 No There are 10 unhelpful reviews Jobs at Rowlands Pharmacy.
HealthCare Partner. Staff using mobiles in dispensary instead of working. Taking time off when not ill. Pros Good hourly rate. Cons Long hours. Yes There are 32 helpful reviews 32 No. Wasn't able to complete my training due to being understaffed, no one was available to ask for help or even sign off my coursework. Most staff members were lovely but stressed, and staff disagreements meant there was often a bad atmosphere. Staff issues and complaints were never resolved and often events were swept under the carpet.
I was often left to struggle through tasks I had not been trained to do, sometimes with only other trainees, locums and new staff members in the workplace. Customers and patients were mostly rude, impatient, and would blame you for their own errors, doctor's errors, and pharmacy management errors. No support was given from others to help resolve issues. Overtime was neccessary to get work done, especially with staff absences and busy periods. Not worth minimum wage. Pros Good discounts and benefits scheme.
Cons Very badly run. Yes There are 33 helpful reviews 33 No. Working at Rowlands wasn't what I expected. I enjoyed the Customer service side of it and gained some very loyal customers.
My colleagues were nice and fun too. However, the working environment was not too nice. And the pay was very poor. I stayed there for as long as I could, but unfortunately it became a case where I no longer wanted to work there.
Pros Customers were lovely, Colleagues were nice. Cons Salary. Yes There are 25 helpful reviews 25 No. I've only been here a short while but really enjoyed it. But because of changes I've now got to look else where for full time work. Always training available online and chance to do extra course but they won't accept anyone to do nvq 3.
Changes happening with new hub in five areas!! Which means we don't have to do mds in store now! You get chances to go to the yearly conferences. Staff are friendly and always there to support you. Pros 10 discount.
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